Support Center

    We're here to help you succeed

    Get the support you need to maximize your coaching platform. From technical assistance to best practices, our team is dedicated to your success.

    Expert Support

    Real humans who know the platform — and the coaching trade.

    Fast Response

    Replies within 24 hours, every weekday — no autoresponder runaround.

    Comprehensive Resources

    Guides, tutorials, and a knowledge base built specifically for coaches.

    Support Contact

    Technical Support
    support@lvlup-app.comFor platform issues, bugs, and technical questions
    Phone Support
    +1 (877) 355-8587For urgent issues and priority support
    Support Hours
    Mon — Fri · 9 AM – 6 PM ESTEmergency support available 24/7

    Popular Support Topics

    01Getting Started

    Setting up your coaching platform, creating your first programs, and launching your branded app.

    02App Customization

    Branding your mobile app, customizing colors, uploading logos, and personalizing the user experience.

    03Client Management

    Adding clients, managing subscriptions, tracking progress, and communication tools.

    04Payment & Billing

    Setting up payment processing, managing subscriptions, and understanding commission structures.

    05Technical Issues

    Troubleshooting app problems, sync issues, and platform performance questions.

    QUICK TIP

    Before contacting support, try the Knowledge Base — most common questions are answered there with step-by-step guides.

    SUPPORT PERFORMANCE

    Numbers we're proud of.

    We're committed to exceptional support — and these are the numbers that prove it.

    < 24h
    Average Response Time
    98%
    Customer Satisfaction
    24/7
    Emergency Support
    1,000+
    Coaches Supported

    Still stuck?
    Get a real human.

    One email away from a coaching-savvy support specialist. We don't believe in chatbots.

    Email Support